Support

We're here to help with your Nevora experience.

If you have questions about your account, subscription, food scanning, AI insights or technical issues, please get in touch.

We aim to respond within 1–2 business days

01/Support

Nevora Labs

Frequently asked questions

Quick answers to the most common questions. Can't find what you need? Email us above.

How do I restore my subscription?
Open Nevora → Settings → Manage Subscription → Restore Purchases.

If your purchase still doesn't restore, contact support using the email above.
How do I cancel my subscription?
Subscriptions are managed by Apple. Open:
Settings → Apple ID → Subscriptions
or use Nevora's Manage Subscription screen.
How do I delete my account?
Open Settings → Delete Account. Deleting your account permanently removes your Nevora account and associated data.

Please note that deleting your account does not cancel your Apple subscription.
Food scan isn't working
Try the following:
- Check your internet connection.
- Ensure Camera permission is enabled.
- Update to the latest version of Nevora.
- Restart the app.
If the issue continues, contact support.
How do I report a bug?
Please email nevoralabs@outlook.com and include:
- device model
- iOS version
- screenshots if possible
- steps to reproduce the issue

Need further assistance?